Privacy Policy

1. Introduction

Pintar Nusa ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what data we collect, why we collect it, how we use it, and what rights you have. It applies to information gathered through our website at pintar.club and through our consulting engagements. This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, business name, and business address — collected when you submit an enquiry form or contact us directly.
• Correspondence data: messages you send us, notes from sessions, and written summaries produced during engagements.
• Website usage data: pages visited, time on site, referring source, and browser type — collected via analytics cookies (only if you have consented).
• Payment data: billing information collected through our invoicing process (not stored on this website).

We do not collect sensitive personal data such as race, religion, health information, or financial account details through this website.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries submitted through the contact form
• Delivering consulting services you have engaged us for
• Sending written summaries and reference materials related to your engagement
• Issuing invoices and processing payments
• Improving our website based on usage patterns (analytics, with consent only)
• Complying with legal obligations under Malaysian law

We do not use your data for unsolicited marketing communications. We will not contact you with promotional material unless you have explicitly requested it.

4. Legal Basis for Processing

Under Malaysia's PDPA, we process personal data on the following grounds:

• Consent: For analytics cookies and any optional communications.
• Contract: When processing is necessary to deliver services you have engaged us for.
• Legitimate interest: For responding to enquiries and maintaining appropriate business records.
• Legal obligation: Where processing is required by Malaysian law.

5. Data Retention

We retain personal data only as long as necessary for the purposes described above:

• Enquiry records: up to 12 months from the date of the enquiry if no engagement follows.
• Engagement records (including written summaries): up to 5 years from the end of the engagement, in line with standard business record-keeping practices.
• Analytics data: aggregated and anonymised; individual session data retained for up to 14 months by the analytics provider.

6. Data Sharing

We do not sell personal data. We do not share your information with third parties for their own marketing purposes. We may share data in the following limited circumstances:

• With service providers who assist us in operating the website (e.g. hosting, analytics), under data processing agreements.
• Where required by Malaysian law or lawful authority.
• With your explicit consent for any other purpose.

7. Cookies

We use cookies to support basic site functionality and, with your consent, to understand how visitors use our site. For full details, see our Cookie Policy. You can manage your preferences through the cookie banner on our homepage or in your browser settings.

8. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing at any time (where processing is based on consent)
• Request that we cease processing your data for direct marketing purposes
• Enquire about the types of personal data held and how they are used

To exercise these rights, contact us at [email protected]. We will respond within 21 days. Requests to access data may be subject to a reasonable administrative fee under PDPA provisions.

9. Data Security

We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration, or destruction. These steps include access controls, encrypted communication channels, and confidentiality practices within our team. In the event of a data breach that is likely to result in significant harm, we will notify affected individuals and, where required, the relevant authority.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

11. Children's Privacy

Our services are directed at business owners and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page reflects when changes were most recently made. Continued use of our website after changes are published constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions, requests, or concerns:

• Email: [email protected]
• Address: No. 22, Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
• Phone: +60 82-416 728